Customer care

Shipping & returns

Last updated 30 September 2026

Delivery

Orders are prepared for delivery after payment confirmation. Lagos delivery typically takes 1–3 business days; other Nigerian states typically take 3–7 business days. Timelines are estimates and may change during high-volume periods.

Returns

For hygiene reasons, opened wigs, attachments, lashes and cosmetic products cannot be returned. Unopened, unused items in their original packaging may be reported within 48 hours of delivery.

Problems with an order

If an item arrives damaged or incorrect, photograph the package and product and contact us promptly at hello@duchess.ng. Keep all packaging while we review the issue.